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FAQs

Frequently Asked Questions

What do I need to apply?

You will first need to complete an online application, which can be found here.
At the time of applying, you will pay a $150 admin fee, and a $50 application fee for every applicant over the age of 18. You will also need to upload your proof of income. This can be an offer letter, most recent paystubs (2 months' worth), or 6 months' worth of bank statements. 
*Disclaimer: If we do not receive all documents and info needed to complete the screening process within 48 hours, we will cancel your application.

What do you look for in your background checks?
We check your credit, rental, and criminal history. 

What is your pet policy?
2 pets max per apartment with a 100 lb weight limit per animal.
Proof of shots required. 
Refundable Deposit: $250 per pet
Non-Refundable Fee: $250 per pet
$15 monthly pet rent and some breed restrictions may apply!
These fees are all due on move-in day (not at the time of application).

What rentable amenities do you offer to residents?
Reserved Carport Space: $45/month
Detached Garage Space: $135/month
Full-Size Washer and Dryer Set: $45/month. (All units come with in-unit connections, except the E1 which already comes with a stackable Washer & Dryer.)

Since Pioneer Hill is a gated community, how do guests access the property?
Leaseholders will be assigned a 4-digit access code that guests will use to access the community. The keypad is located through the gate to the right of the front office and this is the only entrance accessible without a remote. This code should also be given to delivery drivers, should you order something that requires door dropoff. 

What are some other fees that are not included in the rent?
We have a required amenity package that includes: Spectrum WiFi and Cable for $60/month, Pest Control service for $5/month, and Valet Trash service for $28/month.

What utilities are included/not included in the rent?
Water is based on your own usage and billing will be posted on your resident ledger and will be due at the first of the month with your rent payment. You will need to establish an account with the City of Austin and electric billing will be paid directly to them each month. 
*$60 cable & internet package are included in your monthly billing.

How do I pay rent?
The first payment must be made via money order or cashier's check. Only electronic (ACH) payments are accepted at this time. Once your bank account is linked to your online portal, it can be used going forward for all future payments to be made.

When is rent due?
Rent is due on the 1stOn the 4th, a late fee totaling 10% of your rent amount will be charged to your account.

When do I have access to the resident portal?
Your applicant portal will transition to a resident portal once your lease has been countersigned. At that time, we recommend you begin the process of verifying the bank account you plan to use for your monthly rent payments. You may pay rent online, set up auto-payments, submit maintenance work orders, and view your account history and balance.

What do I need on move-in day?
Your prorated rent and other possible fees owed (a member of the leasing staff will have sent you how much you owe), your electricity account number, and your renters insurance declaration page. If you have a pet, you will also need to have your pet shot records, deposit, and fee.
  
Do you accept mail or packages at the leasing office?
We have Amazon Hub package lockers in the Clubhouse where delivery drivers leave packages. Some delivery drivers will use their discretion if they will leave packages at your apartment door. Office staff will not accept or sign for packages on a resident's behalf.

What is your parking like?
There is a limit of 1 vehicle per lease holder. Upon move-in, you will be given instructions on how to register your vehicle. Once you have completed the registration, your vehicle will be assigned an electronic parking permit. There is unassigned free parking throughout the community that's first come, first served. We do NOT guarantee parking availability. If you would like a reserved space, please contact the leasing office for availability and options. There are designated visitor parking spaces where your guests can park. Any vehicle parked in the community that has not been properly registered (resident or guest) will be towed at the owner's expense.


How does trash and recycling work?
Valet trash and recycling service will pick up your items door-to-door 5 days a week. Your items must be placed in the Valet Living trash can that came in your apartment. Recycles must be placed in approved blue recycle bags. Residents may also dispose of trash using the compactor located near the back entrance. Bulk items, such as mattresses and furniture, may NOT be left in the compactor area.

How do I utilize the pest control service?
Log in to your resident portal and place a maintenance request for pest control. The office staff will get your apartment on the schedule. You can also call or email the leasing office directly to place the service request.

Do you offer short-term leases?
We do allow short-term leases (3 months minimum), however, our best rates are associated with longer lease terms.

What happens if I need to move out before my lease expires?
You will be charged an early termination fee. The resident is responsible for a termination of $2500, +60 day written notice. The termination fee must be paid in full before the notice will be accepted. Please refer to the Early Termination Addendum within your lease contract for additional details.

Do you have furnished apartments?
No, however, if you are looking for furnished options, our on-site team can provide you with contact information on furniture rentals.

Can I sublet my apartment?
No. Any resident found subleasing their apartment, could lose their rights to occupancy.

Can I list my apartment on Airbnb?
No. Any resident advertising their apt as a short or long-time rental could lose their rights to occupancy.

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