Frequently Asked Questions
What do I need to apply?
First and foremost, we need a complete (and signed) application. You can complete it online here, or on paper in the leasing office.
At the time of applying, you will pay a $150 admin fee, and a $50 application fee for every applicant over the age of 18. You will also owe a security deposit of either: $200 (studio or one-bedroom), $300 (two-bedroom), or $400 (three-bedroom) at the time of application to secure the apartment. The security deposit may be higher depending on your credit and rental history.
We will then need employment verification for proof of income. We either need your most recent 2 months of paystubs, an offer letter, or 6 months of bank statements.
What do you look for in your background checks?
We check your credit, rental, and criminal history.
What is your pet policy?
2 pets max per apartment with a 100 lb weight limit per animal.
Pet interview with the staff and proof of shots required.
Refundable Deposit: 1 pet = $300, 2 pets = $400
Non-Refundable Fee: 1 pet = $200, 2 pets = $400
No monthly pet rent and no breed restrictions!
These fees are all due on move-in day (not at the time of application).
What rentable amenities do you offer to residents?
Reserved Carport Space: $45/month
Detached Garage Space: $125/month
Full-Size Washer and Dryer Set: $45/month. (All units come with in-unit connections, except the E1 which already comes with a stackable Washer & Dryer.)
Since Pioneer Hill is a gated community, how do guests access the property?
Leaseholders are given a 4-digit code that their guests can use at the driving gate to be given access. This is also the code that you will give to delivery drivers, should you order something that requires door dropoff.
What are some other fees that are not included in the rent?
We have a required amenity package that includes: Spectrum WiFi and Cable for $60/month, Pest Control service for $4/month, and Valet Trash service for $25/month.
What utilities are included/not included in the rent?
Water is sub-metered and charged on your resident ledger. This is paid with rent on the 1st of the month and usually takes 1-2 months for charges to be accrued.
You will need to establish electricity with the City of Austin and they will bill your COA account directly each month.
How do I pay rent?
The first payment must be made via money order, cashier's check, or personal check. Any type of deposit must be paid separately from your other charges. After the first month's payment, you may sign on to the resident portal and make online payments. (Or you can continue paying your rent in-person with checks, money orders, or cashier's checks.) You can pay online via debit or credit card, but various processing fees apply. If you link your bank account to the resident portal, you can make payments with a $ 0.95 fee per transaction.
When is rent due?
Rent is due on the 1st of every month no matter when your lease started. A $50 late fee is charged on the 4th, and then $10 accrues every day late thereafter.
When do I have access to the resident portal?
You will be granted access on the first day of your lease. You may pay rent online, set up auto-payments, submit maintenance work orders, and view your account history and balance.
What do I need on move-in day?
Your prorated rent and other possible fees owed (a member of the leasing staff will have sent you how much you owe), your electricity account number, and your renter's insurance declaration page. If you have a pet, you will also need to have your pet shot records, deposit, and fee.
Do you accept mail or packages at the leasing office?
We have Amazon Hub package lockers in the Clubhouse where delivery drivers leave packages. Some delivery drivers use their discretion if they will leave packages at your apartment door.
What is your parking like?
Residents are given a parking permit to display on the windshield of their registered vehicle. We have unassigned parking throughout the community that's first come, first served. We do NOT guarantee parking availability. If you want a guaranteed/reserved space, we have covered carports and garages for rent.
Any vehicles parked on-site without the proper permit are subject to towing. There is visitor parking for your guests in front of the Leasing Office and behind Buildings 4 and 7.
How does trash and recycling work?
Valet trash and recycling service will pick up your items door-to-door 5 days a week. Your items must be placed in the Valet Living trash can that came in your apartment. Recycles must be placed in approved blue recycle bags. There are also dumpsters located onsite where you can drop your trash and recyclables.
How do I utilize the pest control service?
Log in to your resident portal and place a maintenance request for pest control. The office staff will get your apartment on the schedule. You can also call or email the leasing office directly to place the service request.
Do you offer short-term leases?
We do allow short-term leases (6 months minimum), however, a surcharge will be applied.
What happens if I need to move out before my lease expires?
You will be charged an early termination fee, as well as a re-letting fee. The amounts are specified in your lease.
Do you have furnished apartments?
Can I sublet my apartment?
Can I list my apartment on Airbnb?
My wife and I recently moved in and have to say that this apartment is AMAZING! Everything about the property is awesome, especially the office staff. Our leasing consultant Jennifer Nguyen was very helpful and nice while we were getting all the paperwork signed. The property manager Natalie Hobbs is always smiling and willing to help and most importantly, talks to you like a real person! Would highly recommend this place to everyone! PS - Movie theater has popcorn and dimmer switches!!!- Google
I have yet to move in but I can honestly say that the customer service thus far has been superb! Thank you so much to Jennifer Nguyen for helping me out with getting my move in documents situated and making that process so easy! What a weight off my shoulders! Also thank you to Mackenzie Sullivan for showing my friends a tour of the home I would potentially be staying in! All wonderful people!- Google
Glad I came across this new apartment complex. They have great amenities. Me and my wife got what we wanted. She wanted a great tub while I wanted an open kitchen. Oh we can't forget the awesome staff, we have worked with Jennifer and Liz. They are so nice and helpful.- Google
I’ve lived in a few different apartment complexes and I can tell you from the start this place has been incredible. Natalie assisted us in getting keys and Liz arroyo is the one who took our application. Everyone was so welcoming it really made the whole experience amazing. They even somehow made my crazy chihuahua docile! I’m very excited to start living in such a nice community and am looking forward to the future here thank you pioneer hill for such a top notch experience!- Google
Jennifer was amazing! We are moving from out of state and they made us feel so comfortable and confident throughout the entire process! So excited to move in!- Google
I'm moving in this Friday and I have nothing but good positive things to say about Pioneer Hill. From day one, Jennifer has been absolutely amazing to me and really helped me through the process. This is my very first apartment but the team at Pioneer Hill, especially Jennifer, made it so simple and quick. Definitely recommend to EVERYONE!!!- Yelp
Pioneer Hill is by far the best apartment complex I’ve lived at. Jennifer was very helpful during my moving process and made sure it was smooth. She stayed in contact with me from the day I applied to make sure I had all my documents signed and turned in. I would 10/10 recommend everybody to go see Jennifer and her team at the Pioneer Hill Luxury Apartments.- Facebook
It’s hard to find apartment complexes that have great staff, but Jennifer is definitely one of them. She has always provided extremely quick and helpful replies.- Google
Natalie was amazing! Made me feel completely welcomed. Her energy matched Pioneer Hill Apartments so well! Great hospitality! Can’t wait to become a resident!- Google
The staff at Pioneer Hill Luxury Apartments was so helpful getting me thru the application process for my very first apartment. Especially Jennifer Nguyen, who answered all of my emails immediately and was always very friendly. I am so excited to be moving to Pioneer Hills Apts soon!- Google
The buildings look so nice and I also like the location. The staff is very nice and friendly. They helped us through the application process.- Google
I am excited to move here. Also the people in the office are very nice and helped me through in the application process. Especially Jennifer Nguyen! Kudos to her for being so helpful.- Google
Pioneer Hill is the place to live! I’ve been here since July and it has been the best apartment experience. The management is so friendly, Liz helped me tremendously and has answered all my questions right away. They are so loving with my son and my pup. It honestly feels like home. Property is always really clean and the pool is nice. Recommend 100%.- Facebook